F.A.Q.

Q: Do you have a catalogue?

A: As a dedicated internet company, we choose not to publish a catalogue. This allows us to offer our products at the fantastic prices that we do! Our stock is constantly changing and expanding - new products arrive every week - so a catalogue would be out-of-date in no time at all! Instead, you can view our full range of products on-line 24 hours a day, 7 days a week, 365 days a year... at anytime to suit you, without having to even leave the house and battle the high street and parking, and all at great value for money (all prices inclusive of VAT).

Q. I can't remember my password!

A. Don't worry - you can request a reminder at any time by entering the ‘My Account’ page and entering your email address in the ‘Forgotten your password’ which will then email a reminder to you.

Q: What methods of payment do you accept?

A: Sensory Toy Warehouse accept payment by all major Credit and Debit Cards and also by PayPal Account. For all online payments you will be re-directed to our secure payment provider, Paypal, to make payment by card or PayPal account. We do not have access to your credit/debit card or PayPal details. If you do not have a PayPal account, you are even given the option to create one, if you so wish!
Schools, nurseries, councils & other organisation: If you wish to pre-pay by cheque or BACS, or set up a 30-day account, we simply ask that you contact us first. Please provide an email address on all purchase orders.

Q: Where do you ship to?

A: We ship worldwide - to mainland & offshore United Kingdom - including Northern Ireland, The Scottish Highlands, Scottish Islands, Isle of Man, Isles Of Scilly and Channel Islands (Jersey, Guernsey, Alderney, Herm & Sark). Also most European and International destinations.

Q: What are your shipping rates?

A: Our shipping rates are automatically calculated by the weight of your order. We always pack really well to ensure your items arrive safely.
We endeavour to despatch orders within 48 hours, but usually sooner! However during busy periods there may be a very slight delay. Our shipping rates are automatically calculated by the weight of your order. U.K. Mainland orders under 1kg are despatched via First Class Recorded delivery at £3.50, and over 1kg are generally despatched via Interlink Express Next Day service at £5.00.
'First Class Recorded' is a Royal Mail signed-for service. Generally 1 to 2 days, but not guaranteed.
'Interlink Express' is a signed-for next day service, but not guaranteed. Friday despatches will arrive Monday. You will be notified by email of a 'one hour window' in which your parcel will be delivered the next day. If you are not available within that one hour time slot allocated, you can simply click on the link to rearrange the delivery to a more convenient day.
U.K. Offshore, including Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, Scottish Highlands & Scilly Isles, and U.K. Channel Islands (Jersey, Guernsey, Alderney, Herm & Sark), are despatched via Royal Mail First Class Recorded 'Signed For' service.
European & International Destinations:
We only despatch via a 'signed for' service: 'Royal Mail International Signed-For', 'DPD Road Parcel', or 'Interlink Air Express'. Orders may be split to enable us to offer you the most beneficial price on shipping costs. Shipping costs are always available to view before you commit to purchase, offering you the opportunity to amend or cancel your order at any time before payment. For our full range of shipping costs please click on our 'Site Map' Page and select our 'Delivery Rates'. (Please note shipping rates shown include V.A.T. - for non EU countries, and the Channel Islands, tax will not be charged on your invoice)

Q: How can I contact you?

A: As a dedicated e-commerce company, our success has been in being able to offer you the great prices, delivery and service that we do. We can only achieve this by working flexibly, productively and keeping our overheads low. We therefore kindly ask that you contact us by email whenever possible, by using the 'Contact Us' link, and we usually respond within 24 hours. Of course you may still contact us by telephone on +44 (0)151 200 9841.

Q: Can I return an item?

A: Yes. Please refer to our Goods Returns Policy under our Terms and Conditions.

Q: If an item is not in stock, can I reserve it on back-order?

A: No. At the present time our system does not allow for placing items on back order. You are very welcome to contact us by email with your request and we will advise you when this item is restocked.

Q: Can I amend or add to an order already placed?

A: No. Unfortunately once you have paid and checkout is complete it is not possible for us to amend or add to an order.

Q. How secure are my data and card details?

A. Sensory Toy Warehouse is committed to providing you with a positive online shopping experience and to protecting your privacy and security. Sensory Toy Warehouse uses a secure server, ensuring that your transactions stay private and protected. All your payments are redirected to the secure PayPal site, market leaders in fraud protection. Sensory Toy Warehouse does not have access to your Debit/Credit Card or PayPal details. Sensory Toy Warehouse only retains information provided by you as is necessary to enable us to process your orders, including name, address and contact details. Sensory Toy Warehouse does not disclose or share this information with others.