F.A.Q.

Q: Do you have a catalogue?

A: We do not presently publish a catalogue for a very important reason - catalogues are extremely costly to produce and distribute. Our prices would have to increase to cover these costs - instead we prefer to offer you the fantastic prices that we do! Also, our stock is constantly changing and expanding, a catalogue would be out-of-date in very little time with the volume of new products we bring to you throughout the year. Instead, you can view our full range of products online 24 hours a day, 7 days a week, 365 days a year.. at anytime to suit you, and all at great value for money (all prices inclusive of VAT).

Q. I can't remember my password!

A. Don't worry - you can request a reminder at any time by entering the ‘My Account’ page and entering your email address in the ‘Forgotten your password’ which will then email a reminder to you.

Q: What methods of payment do you accept?

A: Sensory Toy Warehouse accept payment by all major Credit and Debit Cards and also by PayPal Account. For all online payments you will be redirected to Paypal's secure site to make payment by any of these methods. We do not have access to your credit/debit card or PayPal details. If you do not have a PayPal account, you are even given the option to create one, if you so wish!
If you wish to pre-pay by cheque or BACS, or arrange a credit account, we simply ask that you contact us first.

Q: Where do you ship to?

A: We ship worldwide - to mainland & offshore United Kingdom - including Northern Ireland, The Scottish Highlands, Scottish Islands, Isle of Man, Isles Of Scilly and Channel Islands (Jersey, Guernsey, Alderney, Herm & Sark). Also most European and International destinations.

Q: What are your shipping rates?

A: Our shipping rates are automatically calculated by the weight of your order. We always pack really well to ensure your items arrive safely.
U.K. Mainland orders received by 10.00 a.m. (Monday to Friday) will be despatched on that day. Our shipping rates are automatically calculated by the weight of your order - under 1kg is despatched via First Class Recorded delivery, and over 1kg is despatched via Interlink Express Next Day service.
'First Class Recorded' is a Royal Mail signed-for service. Generally 1 to 2 days, but not guaranteed. Prices range from £2.50 to £4.00, dependent upon weight.
'Interlink Express' is a signed-for next day service. Friday despatches will arrive Monday. Prices are £6.99 under 10kg, and £7.99 over 10kg. You will be notified by email of a 'one hour window' in which your parcel will be delivered the next day. If you are not available within that one hour time slot allocated, you can simply click on the link to rearrange the delivery to a more convenient day.
U.K. Offshore, including Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, Scottish Highlands & Scilly Isles, and U.K. Channel Islands (Jersey, Guernsey, Alderney, Herm & Sark), are despatched via Royal Mail First Class Recorded delivery under 1kg, and Tracked Service over 1kg.
'Tracked' service does not require a signature, but is tracked right to your door. It is generally a 2 to 5 days service, and you can advise a 'Safe Place' to leave your parcel if you have one, such as in the porch, in a shed, or with a neighbour at number(..) - please advise in the message box provided when placing your order.
European & International Destinations:
For overseas orders you are offered a choice of services dependent on the weight and destination: 'Royal Mail Air Post', 'Royal Mail International Signed-For', 'DPD Road Parcel', or 'Interlink Air Express'. Orders may be split to enable us to offer you the most beneficial price on shipping costs. Shipping costs are always available to view before you commit to purchase, offering you the opportunity to amend or cancel your order at any time before payment. For our full range of shipping costs please click on our 'Site Map' Page and select our 'Delivery Rates'. (Please note shipping rates shown include V.A.T. - for non EU countries, and the Channel Islands, tax will not be charged on your invoice)

Q: How can I contact you?

A: As a dedicated e-commerce company, our success has been in being able to offer you the great prices, delivery and service that we do. We can only achieve this by working flexibly, productively and keeping our overheads low. We therefore kindly ask that you contact us by email whenever possible, by using the 'Contact Us' link, and we usually respond within 24 hours. In other cases you may telephone us on 44 (0)151 200 9841.

Q: Can I return an item?

A: Yes. Please refer to our Goods Returns Policy under our Terms and Conditions.

Q: If an item is not in stock, can I reserve it on back-order?

A: No. At the present time our system does not allow for placing items on back order. You may like to place the out of stock item in your ‘Wish List’ to remind you to re-order on your next order! Or you are very welcome to contact us by email with your request and we will advise you when this item is restocked.

Q: Can I amend or add to an order already placed?

A: No. Unfortunately once you have paid and checkout is complete it is not possible for us to amend or add to an order.

Q. How secure are my data and card details?

A. Sensory Toy Warehouse is committed to providing you with a positive online shopping experience and to protecting your privacy and security. Sensory Toy Warehouse uses a secure server, ensuring that your transactions stay private and protected. All your payments are redirected to the secure PayPal site, market leaders in fraud protection. Sensory Toy Warehouse does not have access to your Debit/Credit Card or PayPal details. Sensory Toy Warehouse only retains information provided by you as is necessary to enable us to process your orders, including name, address and contact details. Sensory Toy Warehouse does not disclose or share this information with others.