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Frequently Asked Question

Do you accept trade/wholesale orders?

Yes – but in order to have trade/wholesale prices and benefits, you will need to apply to a Trade Account.

Apply for trade account

Do you accept Public Sector purchase orders?

Yes – but not during the run up to Christmas from November to December.

If you wish to set up an invoice account with us and pay by card, cheque or BACS, please email, fax, or mail your official purchase order to us.  We require a purchase order number, invoice and delivery address details, telephone number, and it is essential for us to have an email address.  Please be aware that we only accept back-orders if we can ensure we can supply the goods in the near future; we do not invoice you or take payment for items which are not available in stock or due in stock.  Please refer to our ‘terms and conditions’ for invoice accounts.

Where do you ship to?

We ship worldwide.  From mainland & offshore United Kingdom – including Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man, Isles Of Scilly and Channel Islands – and just about to every European and International destination in the world.

How can I pay?

Sensory Toy Warehouse accept payment by all major debit and credit cards and also by PayPal.  For all online payments you will be re-directed to our 2 secure payment providers, Worldpay and PayPal, to make your payment by card or by a PayPal account. We do not have access to your credit/debit card or PayPal details. If you do not have a PayPal account, you are also given the option to create one. We must receive payment before we dispatch your goods. 

HOW TO GET IN TOUCH

We would be delighted to hear from you about any concerns, issues, feedback or requests. Just click below to get connected instantly to one of our helpful customer service agents.

Our staff look forward to speak to you and answers any of your queries, our lines are open:

Mon-Thursday: 09.30-17.00
Friday – 09.30-13.00
Sat/Sun – Closed, (Feel free to leave a message)

 

Feel free to drop us a line, all letters are answered within 2-3 days

Sensory Toy Warehouse
5-6 Agecroft Trading Estate
Langley Road
Manchester
M6 6JD
United Kingdom